Privacy Policy

1. Information We Collect

At Bilaninnas, we collect information that you provide directly to us, such as when you create an account, enroll in our programs, subscribe to our newsletter, or contact us for support.

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Educational background and English proficiency level
• Payment information for program enrollment
• Communications with our support team

Usage Information

• Information about how you use our website and services
• Log data including IP address, browser type, and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our English learning services
• Process enrollments and payments
• Send you program updates, newsletters, and marketing communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Legal Requirements

We may disclose your information when we believe it is necessary to comply with applicable laws, regulations, legal process, or governmental requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

5. Your Rights and Choices

Under Canadian privacy laws, you have certain rights regarding your personal information:

Access and Correction

You have the right to access and request correction of your personal information we hold about you.

Withdrawal of Consent

You can withdraw your consent for certain uses of your information, such as marketing communications, at any time.

Data Portability

You have the right to request a copy of your personal information in a commonly used format.

Deletion

You can request deletion of your personal information, subject to certain legal and operational limitations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Cookie Management

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure that such transfers are conducted in accordance with applicable privacy laws and that appropriate safeguards are in place.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Student records: 7 years after program completion
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years from collection
• Payment information: As required by financial regulations

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: