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Cookie Policy

Last updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Similar technologies include web beacons, pixel tags, and local storage, which we collectively refer to as "cookies" in this policy.

2. How We Use Cookies

We use cookies for several purposes:

  • To ensure our website functions properly
  • To remember your preferences and settings
  • To analyze website traffic and usage patterns
  • To personalize your experience
  • To provide targeted advertising
  • To improve our services and website performance

3. Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

Examples of Necessary Cookies:

  • Session cookies: Keep you logged in during your visit
  • Security cookies: Protect against fraudulent activity
  • Accessibility cookies: Remember your accessibility preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.

Analytics Services We Use:

  • Google Analytics: Website traffic analysis
  • Hotjar: User behavior analysis
  • Internal Analytics: Custom performance tracking

Marketing Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may be set by us or by third-party providers whose services we have added to our pages.

Marketing Services We Use:

  • Google Ads: Targeted advertising campaigns
  • Facebook Pixel: Social media advertising
  • Email Marketing: Newsletter and promotional emails

4. Cookie Duration

We use both session cookies and persistent cookies:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They help us maintain your session while you navigate our website.

Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They help us remember your preferences for future visits.

Typical Cookie Durations:

  • Session cookies: Until browser is closed
  • Preference cookies: 1 year
  • Analytics cookies: 2 years
  • Marketing cookies: 30 days to 2 years

5. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to choose which types of cookies you're comfortable with. You can:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your preferences

Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking on the cookie settings link in our footer
  • Clearing your browser cookies
  • Adjusting your browser settings

6. Browser Settings

Most web browsers allow you to control cookies through their settings. You can usually find these options in your browser's 'Help' or 'Settings' menu.

Popular Browser Cookie Settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

Note: Disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Cookies

Some cookies on our website are placed by third-party services. These include:

Google Services

  • Google Analytics: For website analysis
  • Google Ads: For advertising purposes
  • Google Fonts: For typography

Social Media Platforms

  • Facebook: For social media integration
  • Twitter: For social media sharing
  • LinkedIn: For professional networking features

These third parties have their own privacy policies and cookie practices, which we recommend you review.

8. Mobile Apps and Devices

If you use our mobile applications, we may use similar technologies to cookies to collect information about your usage patterns and preferences.

Mobile-Specific Technologies

  • Device identifiers: To recognize your device
  • Local storage: To save your preferences
  • Push notifications: To send you updates

9. International Transfers

Some of our cookie-related services are provided by companies located outside of Canada. When you consent to these cookies, your information may be transferred to and processed in other countries.

We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Bilaninnas
1245 Robson Street
Vancouver, BC V6E 1C3
Canada

Email: [email protected]
Phone: (604) 852-9467

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